Overview
The Liverpool Study Hub is a community-driven space designed for current and future tertiary students, regardless of where they study, to support academic journeys. It offers study spaces, learning support and wellbeing services in the local community. Supported by the Australian Government and UNSW through the Suburban University Study Hubs Program, this initiative aims to improve educational access, foster community partnerships, and increase tertiary attainment in Sydney's diverse and rapidly growing region. UNSW is a leading university committed to advancing Progress for All through education, research and engagement.
Why Your Role Matters
As a Student Support Officer, you will deliver a high-quality, student-centered support service at the Liverpool Study Hub. You will focus on student wellbeing, encourage academic engagement and success through early intervention, expert guidance and effective pathways referrals that support access to higher education opportunities. You will work with Hub staff, UNSW teams and external partners to improve student experience and ensure high-quality service delivery in the space. You will bring experience engaging with students from diverse backgrounds and provide trusted, sensitive advisory support, safeguard students with complex needs, and contribute to a safe and inclusive Hub environment.
Position Details
* Employment Type: Full-time contract role until November 2027 (two positions)
* Remuneration: $103k + 17% superannuation and leave loading
* Location: Liverpool (On-site role)
Responsibilities
* Design and deliver a general guidance service to assist individuals and groups of students in navigating studies and support services.
* Provide high-quality student support, handling common enquiries (study skills, university processes, wellbeing concerns) and referrals to specialist services.
* Oversee student support operational plans, policies and procedures, and contribute to service improvement projects.
* Coordinate support for students with more complex needs under guidance from senior staff (including access to psycho-social assessment and education, case management, mental health support and advocacy).
* Support initiatives and events that enhance service delivery, student safety and engagement through early connection to programs and resources.
Qualifications and Skills
* A relevant degree in education, social sciences, community services, career development, psychology, or related field, or equivalent experience supporting students or community members.
* Experience providing general student support, including handling enquiries, navigating processes and connecting individuals with appropriate services.
* Strong interpersonal and communication skills with the ability to build rapport and engage with students from diverse backgrounds in a supportive and respectful manner.
* Ability to manage sensitive conversations with discretion and empathy, and to recognise when issues should be referred to specialist services.
* Familiarity with referral pathways and confidence liaising with internal teams and external organisations to support student access to education and services.
* Experience contributing to engagement or promotional activities such as events, community outreach, or content development for websites or social media.
* Collaborative working style with the ability to build positive relationships across teams and partner organisations to enhance the student experience.
* Understanding of student wellbeing and safety principles, including duty of care, boundaries and escalation of concerns to senior staff or specialist services.
* WWCC and Criminal record check conducted by the University will be required due to the nature of this role.
Application Process
For more information on the role and responsibilities, refer to the position description on the job listing posted on JOBS@UNSW.
How to Apply: Submit your application online via the UNSW job portal.
As Part Of Your Application, Please Include
* CV
* Cover letter detailing your interest and suitability for the job (as per the skills & experience bullet points in the job description)
Application Close Date: Wednesday 18 February by 11:55pm.
Sponsorship is not available for this role; valid Australian working rights are required on application.
Benefits and Culture
UNSW recognises the contributions of staff and offers benefits including:
* Additional 3 days of leave during December festive period
* Career development opportunities
* Up to 50% discount on UNSW courses
* Flexible 17% superannuation contributions, additional leave-loading payments and salary sacrifice
* Discounts and entitlements (retail, education, fitness)
Job queries contact: Katherine Molloy, Talent Acquisition Consultant
Contact email: katherine.molloy@unsw.edu.au (applications must be submitted online)
UNSW is committed to equity, diversity and inclusion. Applications from women, people from culturally and linguistically diverse backgrounds, people with disabilities, members of the LGBTIQ+ community, and people of Aboriginal and Torres Strait Islander descent are encouraged. UNSW provides workplace adjustments for people with disability, and flexible work options for eligible staff.
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