Overview
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. This is a fully remote role. Hours: Standard Australia business hours: 9:00AM - 5:00PM.
Key Responsibilities
Manage and grow the AUS/NZ operations to ensure that clinical services are provided to the WFMH customers in AUS/NZ.
Work closely with the local partner to deliver clinical services.
Work closely with Lyra International to ensure that all clinical service requirements from our WFMH customer base are met.
Grow our affiliate footprint in AUS/NZ.
Recruit and develop a tailor-made customized affiliate network throughout Australia and New Zealand.
Recruit and manage all staff within the operational team.
Ensure that our clinical services are delivered in line with our global standards and within the SLAs of customers.
Work with the Global Governance Manager to ensure that clinical standards are upheld and meet the required standards.
Develop and maintain all necessary governance, training, clinical protocols, and operational manuals and documents.
Maintain and develop a good working relationship with our local Clinical Partner to ensure that structured counselling and CI events are effectively delivered.
Must be able to analyze the operational functioning of the business and provide regular management reports and metrics.
Act as the Public Office for Lyra Australia, including signing of legal documents and representing the company in engagements with the ATO and other government authorities.
Pre-employment checks are prerequisites prior to hiring external applicants (e.g., criminal checks, reference checks, past employment history checks, ID verification, qualification verification, residence and credit checks).
Minimum Level Of Experience Required (including Any Industry-specific Experience)
MA Degree in Psychology
Registration with the appropriate Psychological Boards in Australia (e.g., Psychological Board of Australia (PsyBA); Australian Counselling Association (ACA) or the Counselling Federation of Australia (PACFA))
More than 5 years' experience in Wellbeing/EAP, specifically in Clinical Operations.
More than 3 years management experience.
Minimum Skillset Required
Fluent in English (written and spoken)
Valuable business and financial acumen
Good operational insight
Hard working, flexible and driven.
About You
Ability to manage and support clinical and administrative staff and provide supervision as required
Strong operational management skills including resource planning and forecasting
Ability to work within a team and manage a team under pressure
Ability to work well under pressure
Computer literacy including familiarity with case management and telephony/chat systems
Develop training documents / presentations and facilitate the necessary clinical training
Engage with customers and support client services with client engagements
Client service orientation
Good clinical understanding and ability to manage risk
Good time management ability
Business and commercial awareness
Equal Prospect
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
Privacy and Data Use
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. We may collect information to recruit and assess suitability, including name, email address, gender identity, employment information, and phone number, for purposes related to recruitment. We may also collect information about race, ethnicity, and sexual orientation where applicable. Providing this information is optional and voluntary. For details about data rights outside of the United States, contact
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries: Mental Health Care
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📌 Clinical & Operations Manager
🏢 Lyra Health
📍 Townsville