1. Permanent/Continuing, full-time appointment
2. Level 6/7: $84,793 - $104,996 + 17% Superannuation
About the role
This position coordinates and manages services to provide exceptional support to future students. We are seeking a dedicated individual to lead our Future Student Service Centre. In this role, you'll oversee both inbound service and outbound sales operations, ensuring top-notch quality at every step.
Responsibilities include managing service delivery to future students, as well as providing internal support for recruitment, events, communications, and related activities. Collaboration is key, as you'll work closely with teams to ensure timely and accurate information is available to support departmental and institutional goals. Additionally, you'll champion a culture of continuous improvement, driving innovation and implementing new opportunities to enhance our services.
About the Division
Outreach & Future Students are an integral Division within the Deputy Vice-Chancellor (Academic and Student Life) (DVCASL) portfolio. We're closely intertwined with all academic faculties and professional service departments at the University, working tirelessly to ensure excellence in services for prospective UOW students.
Our mission extends beyond recruitment – we're dedicated to providing equal opportunities for students from diverse backgrounds, striving for inclusivity and accessibility in higher education. Through a diverse array of activities, events, and targeted communications, we guide individuals of all ages and backgrounds, along with their caregivers and teachers, through their higher education decision-making journey.
How to Apply
Applicants are requested to submit a CV and cover letter. The cover letter should be no more than 3 pages, summarising your skills and experience as they relate to the selection criteria located in the position description.