$35 - $53 p/hr + Super
Quakers Hill
5 Month Contract / a lot potential for extension
ICT Customer Support officer | 5 - Month Contract | $58 P/Hr incl. Super
$35 - $53 p/hr + Super
5 month Contract / with a lot of potential for extension
Quakers Hill
About the company
This NSW government agency is a major service provider that strives to deliver a more consistent and productive experience within the government. This government agency uses data and behavioural insights to drive improvements in government strategy, managing investment priorities, funding, and allocations.
About the role
The Field Services Support Officer / ICT Support Officer delivers and supports ICT services, involving the diagnosis and resolution of incidents and deployment of the department's standardised infrastructure, hardware and systems. The role contributes to a high-performing team and acts to ensure excellent customer service and continuous service improvement.
Key Accountabilities
Diagnose and resolve ICT incidents and issues via remote-support tools, telephone and on-site support
Provide and maintain ICT support services in accordance with the Department's standards, policies and operating procedures and agreed service levels
Participate in the deployment, maintenance and improvement of the Department's standardised ICT systems
Provide operational technical advice in accordance with the Department's standardised ICT technologies, policies and operating procedures.
Contribute to the improvement of ICT services through the escalation of relevant incidents, requests and problems
Provide advice to principals, managers and others about the Department's standard ICT technologies and services to assist their decisions about the effective use of available equipment
Maintain accurate records in accordance with Departmental protocols.
About you
1 - 3 years experience working in an ICT Support role
Experience troubleshooting
Strong understanding of ICT systems and processes
Relevant qualifications or certifications
Excellent verbal and written communication skills.
Permanent resident or citizen
Per NSW Government policy all employees must be fully vaccinated.
Benefits of contracting through Ashdown People
5th largest supplier to the NSW Government
Get paid weekly
Offer Insurances for ABN Contractors
Consistent communication & transparency
Detailed onboarding & support