Tessa’s on the Beach is a boutique hotel located in Bilinga, QLD. We are seeking an experienced and motivated Hotel Manager to lead the strategic and day‑to‑day operations of our unique beachside property. This is a hands‑on leadership role suited to someone who thrives in hospitality, is passionate about guest experience, and has the commercial acumen to drive performance across all departments.
About the Role Reporting directly to the Hotel Owner, the Hotel Manager is accountable for the overall operational, financial, and people performance of the hotel. You will oversee all departments including reception, housekeeping, food & beverage, and events, while fostering a strong service culture and ensuring full compliance with hospitality and regulatory requirements.
Key Responsibilities
Lead and oversee daily operations across all hotel departments
Maintain high service standards and continuously improve guest experience
Manage recruitment, onboarding, training, rostering, and performance of staff
Control labour costs and workforce planning in line with business objectives
Oversee guest relations and resolve issues professionally and proactively
Monitor financial performance, reporting, purchasing, and cash handling
Plan and supervise bar, restaurant, conference, and event operations
Collaborate on marketing and promotional initiatives to drive revenue
Supervise contractors and maintenance to ensure the property is well maintained
Ensure compliance with OH&S, liquor licensing, gaming, and other regulations
About You You are a confident hospitality leader with strong operational and people‑management skills, and a proven ability to balance guest satisfaction with commercial outcomes.
You will ideally have:
Minimum 1 year of supervisory or management experience in Australian hospitality
Experience in accommodation‑based hotel operations
Strong leadership and team‑building skills
Excellent communication and customer service abilities
Sound financial and operational reporting skills
High attention to detail and professional presentation
Availability to work nights and weekends on a rotating roster
Experience with Newbook, Bepoz, and Deputy will be highly regarded
Essential (or ability to obtain)
Responsible Service of Alcohol (RSA)
Responsible Management of Licensed Venues (RMLV) / Approved Manager’s License
What We Offer
A leadership role in a stunning beachfront location
Supportive and collaborative working environment
Opportunity to shape operations and guest experience
Close access to public transport
TO APPLY If you believe you are our perfect candidate, please apply via this ad - only shortlisted applicants will be contacted for an interview.
Your application will include the following questions:
How many years' experience do you have as a Hotel Manager?
Which of the following statements best describes your right to work in Australia?
Do you hold a current Responsible Service of Alcohol (RSA) certificate?
How much notice are you required to give your current employer?
Do you have an RMLV Certificate?
Do you have an Approved Managers License?
What hospitality operational systems have you had experience with?
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