Customer Service Manager Job Overview
We are seeking a dedicated Customer Service Manager to oversee branch operations and manage a customer service team. This role involves enhancing service standards, achieving compliance while fostering a collaborative environment.
Key Responsibilities:
* To enhance the overall customer experience by managing the performance of the front-line staff in delivering excellent customer service
The ideal candidate should possess strong communication skills, with an emphasis on team motivation and risk management.
A competitive salary and benefits package is available for this role. The organization places great value on diversity and inclusivity within its workplace culture.
Necessary Skills & Qualifications:
1. Bachelor's degree in Business Administration or related field
or equivalent relevant work experience
2. Proven track record of leadership skills
with ability to motivate teams towards meeting goals set out by management
3. Demonstrated commitment to upholding strict policies regarding risk assessment,
& ensuring adherence across all operational areas within banks, financial institutions, and other industries associated with retail banking services./
The successful candidate will have exceptional interpersonal skills,
as well as being adaptable during rapidly changing situations.