Branch Manager based in Carindale will provide local community support and serve as the first point of contact for customers and their retail banking needs.
Impact
* Exceptional leadership skills, strong business development abilities, and community connections to drive growth for our retail business.
* Proven success in a sales leadership role with a track record of managing teams effectively, leading by example and being hands‐on with customers and the community.
* Experience in branch operations, risk management, and performance management crucial to achieving commercial results.
Key Responsibilities
* Customer Service: Ensure customers have a positive experience, addressing complaints, resolving issues, and answering questions.
* Operations Management: Oversee day‐to‐day branch operations, ensuring compliance with banking regulations and policies, managing cash flow, maintaining accurate records, and supervising staff.
* Sales and Business Development: Develop and implement strategies to grow the bank's business, identify and pursue new opportunities, build relationships with customers, and develop marketing and sales campaigns.
* Staff Management: Hire, train, and supervise branch staff; ensure employees are properly trained, motivated, and performing their duties effectively, conduct performance conversations, and provide coaching and feedback.
Overall, a Branch Manager plays a critical role in the success of a bank branch by ensuring efficient operation, excellent customer service, and revenue growth opportunities.
Benefits
* Investing in development and wellbeing, offering study leave, a personal wellbeing day, and professional wellbeing coaching.
* Access to a wellbeing centre to support health and resilience.
* Discounts on a wide range of Great Southern Bank products and services, including savings accounts, transaction accounts, insurance, home loans, and more.
At Great Southern Bank, we're building a workplace where everyone belongs. We value diverse backgrounds, cultures, abilities and experiences – including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and the LGBTQ+ community – because it makes us stronger for our people, customers and communities.
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