Principal product owner- south bank, qld

Principal Product Owner – South Bank, QLD

Job no: 530001
Brand: FCM
Work type: Full time
Location: Queensland
Categories: Digital and Technology

"We move the world's workforce — building the technology that gets thousands of FIFO workers home safely, on time, every day"

The Role

We move the world's workforce, building the technology that gets thousands of FIFO workers home safely, on time, every day. This role sits at the heart of that mission. The Principal Product Owner, Workforce Travel Solutions is a senior, hands‐on delivery role with direct accountability for shaping and shipping the products that power workforce travel for customers in the mining, oil, and gas sectors. You will own the backlog, lead discovery, and drive execution for our One Touch initiative and a connected platform that automates the full travel chain from roster to return. This is not a strategy‐only role. You will be in the detail: writing stories, running workshops with enterprise customers, making scope calls, and ensuring the squad ships outcomes that matter. You will also operate with more autonomy and customer exposure than a standard Product Owner, and you will play a meaningful role in shaping product direction alongside the Head of Product Development.

What You'll Do

Customer & Discovery

• Act as the senior product representative for workforce travel, engaging directly with customers in mining, oil, and gas to understand complex operational requirements
• Lead discovery conversations, workshops, and problem‐definition sessions and translate ambiguous or incomplete customer needs into clear problem statements and value hypotheses
• Represent customer context, constraints, and priorities clearly within delivery and stakeholder forums
• Partner with the Head of Product Development to feed high‐quality discovery insights into roadmap planning, including options, trade‐offs, and delivery implications

Delivery & Backlog

• Own and maintain a clear, prioritised product backlog for workforce travel initiatives, ensuring readiness to support predictable, high‐quality delivery
• Break down complex initiatives into well‐defined, testable user stories with unambiguous acceptance criteria
• Lead day‐to‐day delivery for assigned initiatives, making informed scope, sequencing, and trade‐off decisions while protecting value and quality
• Actively lead agile ceremonies: planning, refinement, reviews, and retrospectives
• Identify and resolve delivery blockers; escalates risks and strategic decisions when required
• Define and track success measures for delivered initiatives; use data, customer feedback, and operational insights to validate outcomes and adjust course

Stakeholders & Practice

• Build trusted relationships with stakeholders across technology, operations, and commercial teams; communicate delivery progress, risks, and trade‐offs proactively
• Set a high standard for product ownership, story quality, and delivery discipline across the team
• Mentor and support other Product Owners where appropriate
• Contribute to continuous improvement of product ways of working, templates, and practices

What Success Looks Like

• Initiatives land to agreed scope, quality, and timelines. The squad maintains a sustainable, predictable cadence
• Delivered solutions address real workforce travel problems. Customers feel heard and well‐served
• Stories are clear, testable, and consistently ready ahead of sprint. Refinement is never a bottleneck
• Internal and external stakeholders trust your clarity, judgement, and follow‐through
• Discovery work generates inputs that meaningfully improve roadmap and prioritisation decisions
• Product practice is stronger because of your presence; standards rise, not just output

About You

Essential

• Proven experience as a Product Owner or Principal Product Owner in agile, cross‐functional delivery teams building complex B2B or operational products
• Demonstrated ability to engage directly and confidently with enterprise customers and run workshops, lead discovery, and manage expectations in complex environments
• Strong track record translating ambiguous, incomplete, or conflicting requirements into clear, executable user stories with well‐defined acceptance criteria
• Sound delivery judgement and able to make scope, sequencing, and trade‐off decisions without requiring escalation for every call
• Experience working alongside engineering and design teams in fast‐moving delivery environments, balancing customer needs with technical and commercial constraints

Highly Regarded

• Experience in travel management, workforce logistics, or industries with complex scheduling and compliance requirements (mining, oil and gas, resources, aviation)
• Exposure to enterprise customers with large‐scale workforce operations and understanding the operational stakes of getting workforce travel wrong
• Familiarity with API‐driven product development and integrations between workforce management and travel booking platforms
• Experience working within a technology business that sells to other businesses, with an understanding of how product decisions affect commercial relationships

Benefits

• Culture: Inclusive company with a collaborative team culture
• People: Equal opportunity employer; promotes diversity and inclusion
• Development: Individualised learning and development pathways; LinkedIn Learning access
• Employee discounts: Access to broad discounts on retailers, wellness, financial planning, and more
• Travel discounts: Flights, hotels, tours, and travel insurance for employees and families
• Career opportunities: Promotion from within across a global brand network
• Health and wellness: Corporate health partnerships and gym access
• Mental health: Employee Assistance Program and support services
• Social: Team‐building events and industry conferences
• Giving back: Corporate social responsibility programmes including volunteering and charitable support
• Sustainability: Commitment to environmental protection

Equal Opportunity Statement

We value you. Flight Centre is an equal‐opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.