Technical Support Specialist Role Overview
This position requires a highly skilled technical support professional to troubleshoot and resolve complex customer issues.
About the Role
The ideal candidate will possess a strong understanding of computer systems, network protocols, and software applications. They should be able to analyze problems, identify root causes, and implement effective solutions.
As a technical support specialist, you will work closely with cross-functional teams to ensure seamless issue resolution and customer satisfaction.
Key Responsibilities
* Own and troubleshoot complex technical issues for customers via phone, email, or chat.
* Collaborate with internal stakeholders to resolve problems efficiently and effectively.
* Develop and maintain in-depth knowledge of Microsoft products and services.
Required Skills and Qualifications
To be successful in this role, you will need:
* A bachelor's degree in computer science, IT, or a related field.
* At least 5 years of relevant experience in customer support roles.
* Strong knowledge of container technology, Kubernetes, Linux OSS, networking, and Microsoft Azure.
* Effective communication, troubleshooting, and flexibility skills.
Benefits
This role offers the flexibility to work from home up to 100% and provides an excellent opportunity for career growth and professional development.
You will have access to ongoing training and development opportunities to enhance your skills and stay up-to-date with industry trends.
Others
This position requires Australian citizenship verification and passing security screenings. The role is based in Sydney, NSW, Australia.