Job Description
As a key member of our team, you will play a vital role in supporting the delivery of our services.
Working collaboratively with colleagues and stakeholders, you will provide timely and effective support to ensure seamless operations.
You will be responsible for handling a high volume of inquiries, resolving issues efficiently, and escalating complex problems as needed.
* Strong documentation, communication, and time management skills are essential for this role.
* You must be able to work flexibly across tasks within a small team, collaborating and working independently when required.
* Supporting face-to-face training, eLearning design and development, presentations, and demonstrations is also a key aspect of this position.
Required Skills and Qualifications
To succeed in this role, you will need:
* An understanding of current industry standards for effective Help Desk Level 1 support.
* Good communication skills, a deliverable and outcome-focused attitude, and the ability to learn and understand various business areas.
* Knowledge and experience in identifying and analyzing system performance issues and user support issues.
* The ability to demonstrate an understanding of ICT software development cycles.
Benefits
We offer a range of benefits to support your career and personal growth:
* An initial 12-month contract with the possibility of extension.
* A central Canberra location with close proximity to public transport and shopping facilities.
* A close-knit team committed to staff development.