Tesla Canberra, Australian Capital Territory, Australia
Store Manager, Tesla Canberra
Join Tesla's retail team as a Store Manager in Canberra, driving sustainable transportation and leading a high‑performance team.
What to Expect
Store Managers are seasoned retail sales professionals and naturally charismatic leaders. In this role you will manage Tesla Canberra's retail team, recruiting, training, and developing them to accelerate the world’s transition to sustainable transportation.
What You'll Do
Business Health
* Coach and motivate sales team to meet assigned sales, delivery, and productivity goals through customer EV education and product knowledge.
* Demonstrate sales leadership by role playing and maintaining an active presence in customer‑facing locations.
* Train and develop team on sales and delivery processes.
* Analyse data to determine optimal business strategies.
* Set individual goals for your team, ensuring they align with store goals.
* Ensure team is fluent in all aspects of product knowledge.
* Partner with Marketing to identify local marketing and event opportunities to drive sales.
* Drive for Excellence in all areas of business focused on reaching P&L expectations for the location.
Customer Experience
* Ensure all employees provide best‑in‑class experiences in every interaction.
* Manage escalations quickly and effectively.
* Empower and guide employees to make customer‑centric decisions aligned with Tesla’s mission.
Employee Engagement
* Recruit, train, and develop management team and employees, ensuring positions are filled in a timely manner.
* Implement and provide follow‑up for all training.
* Continuously evaluate employee performance and provide constant feedback to drive results.
* Identify high‑potential talent and effectively succession‑plan for business needs.
* Ensure all employees adhere to Tesla policies and procedures.
* Resolve people and safety issues promptly, collaborating with Human Resources.
Brand Standards
* Ensure facility maintenance and showroom presentation adhere to brand standards.
* Control store expenses, continually striving to reduce costs.
* Ensure all employees align with Tesla’s dress code and grooming guidelines.
What You'll Bring
* Bachelor’s degree or evidence of exceptional ability.
* 5+ years of applicable experience with a proven track record to meet or exceed goals.
* Self‑starting entrepreneur with exceptional management and coaching skills.
* Ability to prioritize multiple projects and adhere to business‑critical deadlines.
* Excellent written and verbal communication skills.
* Dedicated and ethical approach to sales and operations.
* Ability to develop collaborative relationships as a well‑respected partner.
* Ability to work evenings and weekends in a retail environment.
* Valid driver’s license in the country, 2‑year minimum driving record with a clean history.
Refer your friends and double your chances of interview.
#J-18808-Ljbffr