Job Opportunity
We are seeking a highly organized and dedicated professional to fill the role of Customer Support Consultant.
This position is responsible for managing trade orders from confirmation through delivery, ensuring accuracy in every detail.
You will be the key point of contact for trade clients, providing seamless communication and coordination throughout the process.
The ideal candidate will have experience in retail, hospitality, logistics, call centers, or front-facing service roles.
* Key Responsibilities:
* Manage trade orders from confirmation through delivery, ensuring accuracy in every detail.
* Communicate proactively with clients to provide updates on deliveries, stock, and service timelines.
* Resolve post-sale concerns quickly and professionally.
* Liaise with internal teams to prioritize trade client outcomes.
* Support the showroom team with trade-related follow-ups as needed.
* Utilize AI tools and CRM systems to manage customer communication and reduce administrative tasks.
* Maintain a monthly service performance report, identifying trends and improvement opportunities.
Required Skills and Qualifications:
* Background: Retail, hospitality, logistics, call centers, or front-facing service roles.
* Candidates should possess: Exceptional communication and relationship-building skills, thrive in fast-paced environments, and solve problems calmly and efficiently.
* Technical Requirements: Proficiency in using systems like Salesforce, Microsoft Dynamics, SAP, or similar CRMs.
Benefits:
* Daily Perks: freshly brewed coffee from our onsite barista.
* Generous Discounts: handsome employee and family & friends discounts on premium products.
* Family First: paid parental leave to support you through all stages of life.
* Career Growth: part of a fast-growing, innovative company that values your professional development.
* Collaborative Culture: join a supportive, values-driven team that celebrates passion, integrity, collaboration, and innovation.
Our Values:
Passion, Integrity, Collaboration, and Innovation are the heartbeat of our organization.
These values guide everything we do, from the products we design to the culture we foster.