Job Overview
We are seeking a Technical Service Specialist to provide expert technical support to customers and service technicians via phone. Responsibilities include organizing parts for service jobs, coordinating with the parts department and customers on part availability, and managing product updates and service bulletins to ensure machine safety and reliability.
Key Responsibilities
1. Liaise with customers and parts department to organize service job parts.
2. Coordinate product updates and service bulletins to maintain machine safety and reliability.
3. Provide technical support to customers and service technicians over the phone.