Job Description
We are seeking a proactive and detail-oriented Sales Support Administrator to manage and streamline sales, warehouse, and logistics operations.
About Our Client
Our client is a pioneer in the industrial engineering sector, renowned for delivering cutting-edge, high-quality products designed to enhance operator safety and comfort.
The organisation prioritises innovation, quality, and customer satisfaction, providing products that set the benchmark for performance and durability.
Key Responsibilities
Sales Support:
* Oversee the end-to-end processing of sales orders, ensuring accuracy and timely fulfilment.
* Communicate with customers regarding product availability, order status, and delivery timelines.
* Address any order discrepancies and manage returns and exchanges by coordinating with warehouse teams.
* Work closely with the sales team to anticipate and meet customer needs efficiently.
Operations Support:
* Oversee daily warehouse operations to ensure efficient inventory handling, order picking, packing, and shipping processes.
* Inventory management; stock conversions, transfers, and adjustments, ensuring inventory records are accurate and up-to-date.
* C coordinate quarterly stock-takes, reviewing reports and ensuring timely reconciliation of any discrepancies.
* Maintain a clean, organised, and compliant warehouse environment, adhering to safety standards.
* Collaborate with warehouse staff to optimise work-flows, improve efficiency, and resolve operational issues.
* Monitor logistics processes to enhance delivery performance, streamline operations, and cost efficiency.
Requirements
* Proven experience in sales support, warehouse management, and logistics coordination.
* Strong leadership skills.
* Proficiency in inventory management systems, warehouse software, and logistics platforms.
* Excellent problem-solving skills with a strong attention to detail.
* Outstanding organisational, multitasking, and time-management abilities.
* Strong communication skills to build cross-functional relationships and maintain positive customer interactions.