We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we're ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
**Claims Support Officer | Melbourne, VIC**
**What if you could put the customer at the heart of everything you do?**
As a Claims Support Officer within our Workers Compensation division your primary responsibility is to provide an exceptional quality of service to both our internal and external customers.
You will work with and support a team of experienced case managers and ensure that business objectives are met through quality processing, whilst adhering to service and compliance standards and resolving internal and external queries.
**You will be Responsible for**:
- Working with customers, team members and third parties to find solutions consistent with customer needs, business objectives and relevant legislation.
- Effectively managing multiple internal and external stakeholders, providing high levels of customer service.
- Processing and completing allocated work within required timeframes.
- Ensuring data is maintained through correct and accurate data entry.
- Responding to task related queries from various stakeholders and escalating as required.
- Proactively working within a team environment and actively contributing to team goals.
- Adhering to Allianz policies and procedures including customer standards, record keeping obligations and privacy requirements.
**Important to your success**:
- A positive attitude and the ability to deliver high quality services and positive customer experiences.
- Aa ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- High attention to detail by completing tasks with thoroughness and accuracy, with the ability to quickly identify errors or inconsistencies with information.
- Excellent verbal and written communication skills, capable of communicating with clarity.
- Experience and familiarity with MS Office and Outlook technology involving data entry.
- Proven experience with processing, payments, admin and records management.
**What's on offer?**
- A high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact.
- Access on-demand lifelong learning and take control of your career development.
- Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
- The opportunity to take part in our Employee Share Purchase Program
- own a piece of your employer.
**About us**
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, religions, sexual orientations, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contribute their unique perspectives to our collective success and reach their fullest potential.
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
Join us. Let's care for tomorrow.
Note: Diversity of minds is an integral part of Allianz' company culture. One means to