Position:Test Administrator
Reporting to:Test Centre Manager
Business Unit:Pearson VUE
Pearson VUE is the global leader in delivering high-stakes exams to professionals and industries through their worldwide network of test centers and partnerships.
Pearson VUE empowers millions of people to get their certifications and licenses in almost every industry to make progress in their lives and advance their careers.
It also helps prepare testing candidates with courseware, scenario-based labs, practice tests, and more.
Pearson VUE offers a great environment to start or grow your career; we are now hiring for a Casual Test Administrator to join our team.
Our ideal candidate demonstrates teamwork, with the availability to work a variety of shifts across weekdays (Monday to Friday) and weekends (Saturday and Sunday).
Our operating hours are between 7 am and 11 pm.
We offer an attractive pay rate of $ per hour.
Candidate must be open to flexible work across a range of shifts in the morning and evening.
This is strictly a Casual position and will remain as such.
Responsibilities
Providing exceptional customer service and a secure exam delivery environment.
Complying with all testing procedures and strictly adhering to company policies.
Checking and verifying candidate's identification against test registration; and helping them set up for the test.
Explaining the exam procedures and proctoring/invigilating candidates while testing.
Troubleshooting with internal departments to fix any technical issues.
Escalating any policy breaches immediately to relevant business personnel.
Completing light housekeeping duties such as vacuuming the floors and sanitizing keyboards after each candidate has finished their examination schedule.
Other ad hoc duties as directed.
Qualifications
High school diploma or equivalent is required.
Minimum of 1 year of customer service experience is preferred.
Experience proctoring or invigilating exams is highly desirable.
Beginner to intermediate experience in Microsoft Office (Word, Excel, and Outlook).
Must be able to sit for long periods of time and be able to bend and lift up to 20 lbs independently.
Must be comfortable in a quiet testing environment, hear soft voices and see details from a distance.
Core Competencies
Detail Oriented
Communication Skills
Problem Solving
Customer Focus
Ethics and Value
What to Expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of ****?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine.
We do this by creating vibrant and enriching learning experiences designed for real-life impact.
We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets.
To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education.
Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer.
Learn more at...
We value the power of an inclusive culture and also a strong sense of belonging.
We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential.
Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work.
People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
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