Complex Claims Management Opportunity
This pivotal role involves delivering smarter, more personalized recovery solutions. As a Senior Claims Partner, you will be part of a high-performing team that aims to achieve sustainable return-to-work outcomes.
The ideal candidate will possess excellent problem-solving skills, commercial acumen, and the ability to engage and influence stakeholders effectively. Experience in managing complex workers' compensation claims is essential.
* Manage a portfolio of complex claims with full decision-making responsibility.
* Conduct regular face-to-face meetings with injured team members to personalize support and monitor recovery progress.
* Deliver exceptional customer service by tailoring interactions to individual needs.
* Lead case conferencing and return-to-work planning.
The successful candidate will have a collaborative mindset, energy, resilience, and a customer-first approach. They will thrive in a fast-paced environment, balancing empathy with commercial acumen.
Australia Post acknowledges the Traditional Custodians of the land on which we operate. We are an inclusive workplace for people from all walks of life and encourage applications from diverse candidates.
Key Requirements
* Proven experience managing complex workers' compensation claims.
* Ability to engage and influence stakeholders effectively.
* Commercial acumen and problem-solving skills.
What You'll Deliver
* Exceptional customer service.
* Sustainable return-to-work outcomes.
* Effective stakeholder engagement.