Senior Officer, IT Customer Support page is loaded
Senior Officer, IT Customer Support
Apply locations University Centre - Toowoomba time type Full time posted on Posted Yesterday job requisition id R-54385
About This Opportunity
Join a team where your expertise makes a real impact. As a Tier 2 IT Support Specialist, you'll deliver advanced technical and troubleshooting services in either Desktop or Audio-Visual support across the University, becoming a trusted partner to clients and a key link between ITS and the people it serves.
In this dynamic role, clear communication and strong problem-solving skills will be essential to maintaining exceptional customer satisfaction. Based at the Toowoomba Regional Clinical Unit within the Rural Clinical School, you'll enjoy the opportunity to work in a supportive, purpose-driven environment—one where your contributions help drive innovation and connectivity in regional healthcare education. With travel to other sites, every day offers the chance to grow, connect, and make a difference.
Key responsibilities will include:
* Provide advanced technical support for hardware, software, and audio-visual systems, offering remote and on-site assistance, resolving complex issues, and acting as the first point of escalation for Tier 2 support.
* Use modern IT tools and deployment technologies to support Microsoft, Apple, and AV platforms; manage identity, access, network services, and perform Tier 2-level changes within directory services and related systems.
* Deliver high-quality customer service by applying best practices, maintaining accurate service records, managing IT assets, contributing to documentation and knowledge bases, and responding to local business needs.
* Participate in team collaboration, mentoring, and project work; support non-centrally managed facilities, advise on IT procurement, and uphold cybersecurity compliance in line with UQ policies and standards.
For a full position description please contact talent@uq.edu.au
This is a full-time, continuing position at HEW Level 6.
About You
* Proven experience supporting and managing Windows, Linux, macOS, or enterprise-grade audio-visual systems using appropriate management tools.
* Strong knowledge of Microsoft Windows infrastructure, including Active Directory, Group Policy, and Mobile Device Management solutions, or equivalent AV systems in a tertiary setting.
* Skilled in delivering both remote and on-site technical support, including for mobile technologies.
* Solid understanding of IT and data security principles and practices.
* Effective communication and documentation skills, with the ability to interpret client needs and clearly convey technical information.
* Demonstrated problem-solving ability, personal initiative, and experience mentoring team members.
* Proven capacity to work under pressure, manage competing priorities, meet deadlines, and collaborate in distributed teams.
* Experience contributing to IT projects and a valid Class C Driver's Licence.
The successful candidate may be required to complete a number of pre-employment checks, including right to work in Australia, criminal check.
You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.
Questions?
For more information about this opportunity, please contact Clare Butters c.butters@uq.edu.au .
For application inquiries, please reach out to the Talent Acquisition team at talent@uq.edu.au, stating the job requisition IDin the subject line.
Want to Apply?
We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:
* Resume
* A cover letter summarising how your background aligns with the 'About You' section
Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact talent@uq.edu.au .
Other Information
UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don't meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.
Applications close Sunday 17th August 2025 at 11.00pm AEST (R-54385). Please note that interviews have been tentatively scheduled for week commencing 18th August
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