The Role
EGroup Protective Services Group is an Australian business with over 20 years of experience in tailoring and delivering high quality security, concierge and electronic solutions to corporate and retail organisations across the country.
Our success is underpinned by our drive to employ the best people in the industry, supported by the very latest and most innovative technology.
We are looking for a customer-focused, highly presentable individual who is engaging and proud to be of service to join our growing team.
Applicants for this role will have a passion for people and the highest integrity in providing a high standard of customer service within a premium commercial property.
The concierge role can be at times demanding and fast-paced, requiring excellent time management and diplomatic problem-solving skills.
The position is the primary point of contact for clients and tenants.
To be successful, you will be able to resolve service requests and enquiries to a premium standard, engaging with your client and tenants while remaining professional and focused on the highest standards of personal conduct.
Primary Responsibilities
Ensure area is always presented to a premium standard at all times
Identify risks and implement corrective action to eliminate risks
Provide directions and general building information
Handle inquiries via phone, email and or in person
Achieve performance targets via the delivery of cost-effective services
Ensure all services are executed and delivered as per contract agreement
Ensure all services are correctly recorded and monitored
Manage bookings for meeting rooms and lockers
Be available to work current roster Monday – Friday ********* hours
Qualifications and Requirements
Minimum 2 years experience
Exceptional standards of presentation and grooming
Flexibility and adaptability
Current First Aid certificate
Current Security Licence
Full working rights in Australia
This particular role will be paid as per the Security Industry Award Level 3.
EGroup processes pays weekly.
EGroup Protective Services Group is an Equal Opportunity Employer.
Applications from Females, Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply.
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