We are seeking a highly skilled and experienced Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to our team members using remote support tools.
You will manage and update knowledge articles and documentation, as well as troubleshoot and resolve technical issues. You will also provide support for hardware, software, peripherals, and mobile devices, and ensure that all new hardware and software comply with business policies upon distribution.
This role requires strong problem-solving skills, excellent communication skills, and the ability to work in a fast-paced environment. If you have experience working in an IT support role and are passionate about delivering exceptional customer service, we encourage you to apply.
The ideal candidate will have a strong understanding of IT concepts and technologies, including hardware, software, and networking. You will be able to work independently and as part of a team, and have excellent time management and organizational skills.
Our company is committed to providing a supportive and inclusive work environment, and offers a range of benefits to its employees, including health and wellbeing initiatives, time for life/work life balance, and career development opportunities.
* Key Responsibilities:
* Provide level 1/2 technical support to team members using remote support tools
* Manage and update knowledge articles and documentation
* Troubleshoot and resolve technical issues
* Provide support for hardware, software, peripherals, and mobile devices
* Ensure all new hardware and software comply with business policies upon distribution
* Key Requirements:
* Bachelor's degree in Computer Science or related field
* Minimum 2 years' experience working in an IT support role
* Strong understanding of IT concepts and technologies
* Excellent communication and problem-solving skills
* Able to work independently and as part of a team
* Strong time management and organizational skills