About the Role
* We are seeking a Claims Specialist to manage a portfolio of early claims-related complaints, positively influencing claims cost outcomes through informed decision-making.
* This role involves acting as an escalation point for technical advice and customer complaints, providing expert guidance to resolve complex service or technical issues.
* The successful candidate will identify trends through handling technical complaints escalations to drive improvements in customer and business outcomes.
* They will also support the execution of the Quality Assurance Framework by delivering training needs at both individual and team levels in consultation with the manager.
* Additionally, they will assist in the onboarding process of new staff members, ensuring they are well-equipped with the necessary technical knowledge.
About You
* You will have extensive experience or cross-training in Motor Claims, ensuring a thorough understanding of their technical aspects and act as a subject matter expert.
* A proven track record as a Senior Claims Consultant, demonstrating strong customer focus and dedication to customer satisfaction is essential.
* You should be able to plan and prioritise effectively, organise tasks, and manage competing priorities and demands.
* Also, you should be able to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape is highly desirable.
* Tertiary qualifications in a relevant discipline and/or Australian and New Zealand Institute of Insurance and Finance (ANZIFF)/Industry equivalent will be ideal.