Job description
Agency Department of Corporate and Digital Work unit Agency Business Systems – Justice and General Development Government
Job title Senior Training Officer Designation Administrative Officer 6
Job type Full time Duration Fixed to 25/01/2026
Salary $96,620 - $107,721 Location Darwin
Position number 43619 RTF Closing 17/08/2025
Contact officer Nicola Allsop on or
About the agency
Apply online
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.
Primary objective
Develop, deliver and evaluate quality professional learning, support and induction programs to improve client agency and Department of
Corporate and Digital Development staff understanding of and ability to utilise enterprise level and business information systems to
enhance the provision of Government services.
Context statement
Agency Business Systems manage client agencies' core business digital systems through their life cycle from strategy to design,
development, release and deployment, operational delivery, maintenance, support and retirement. Training Officers collaborate with other
members of ABS to inform practice standards and ensure a multi-disciplinary and contemporary approach to the delivery of system related
training advice, services and support.
Key duties and responsibilities
1. Design, deliver and evaluate training and support programs to build the capacity of staff in client agencies and DCDD to use enterprise
level and business IT systems, including developing support materials, online tutorials and authorising tools to assist staff to self-learn.
1. Facilitate, coordinate and deliver training and support to staff and client agencies across an extensive range of IT systems
2. Build and maintain effective relationships with stakeholders, system owners/product vendors, to ensure professional training and
support is provided in line with contracted service agreements.
1. Conduct user research, analyse and prepare training evaluation reports and provide recommendations to address areas for
improvement, such as standards, methods, content, tools and applications.
1. Contribute to the development and implementation of systemic policies, procedures and projects to support DCDD's and the NT
Government's strategic and operational digital objectives.
1. Support continuous improvement and a client centred approach to service delivery, including fostering place-based support initiatives.
Selection criteria
Essential
1. Demonstrated experience in delivering information systems training applying a blended approach in a variety of contexts including
one-on-one, small group and large group forums, following a facilitator guide, in line with agreed training delivery processes and
standards, implementation plans and schedules.
1. Develop, implement and evaluate comprehensive training that support strategies and plans associated with effective use of agency
specific business systems, IT applications and equipment.
1. Effective interpersonal and communication skills, with proven ability to adapt delivery styles to suit a variety of audiences within a
cross-cultural context.
1. Demonstrated understanding of research methodologies, data analysis and evaluation to provide evidence-based recommendations
to resolve problems, improve work practices and support change within the workplace.
1. Demonstrated ability to work as an effective team member and to leverage the specialist expertise of self and others to achieve
outcomes for clients.
1. Proven experience successfully building and maintaining productive working relationships stakeholders and clients.
2. Demonstrated work ethic and attitude which emulates DCDD values of commitment to service, innovation, ethical practice,
accountability, impartiality, diversity and respect.
Desirable
1. Certificate IV in Training and Assessment or equivalent
2. Willing and able to travel to remote locations within the Northern Territory when required
Further information
The successful applicant must consent to a criminal history check to confirm they have no significant criminal history record