Sales Manager
About the Company
Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
About the role
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
Critical responsibilities:
Building Successful Relationships that Generate Sales Opportunities
* Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
* Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
* Develops relationships within community to strengthen and expand customer base for sales opportunities.
* Manages and develops relationships with key internal and external stakeholders.
* Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
* Participates in sales calls with members of sales team to acquire new business and/or close on business.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
* Identifies new business to achieve personal and location revenue goals.
* Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
* Closes the best opportunities for the location based on market conditions and location needs.
* Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
* Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
* Services our customers in order to grow share of the account.
* Executes and supports the company's customer service standards.
* Provides excellent customer service consistent with the daily service basics of the company.
* Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
Successful Candidates will have:
* Extensive Sales and marketing experience, knowledge and proficiency in all hotel and business events market segments.
* 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
* Highly proficient planning and organizational abilities.
* Extensive experience in selling principles and objectives and sales targeting.
* Ability to Align Performance for Success.
The Benefits
Enjoy the benefits of:
* Unlimited strategic development and career opportunities
* Generous accommodation and food and beverage discounts including all properties within the Marriott International group
* Recognition programs to keep you motivated
* The best hotel training opportunities provided
* Wellbeing and mindfulness programs to ensure you stay healthy
Please apply via Marriott Careers
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
Only apply through official Marriott channels._ We don't use any third-party services or platforms for our recruitment other than to advertise roles._
Always double-check the emails you receive._ Make sure all communications are being done through official Marriott emails, with an or domain (or one of the other Marriott brands when applying for other Marriott hotels)_
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it's a scam. Report it immediately.
Job Type: Full-time
Pay: $80,000.00 – $82,500.00 per year
Work Location: In person