At Secure Bits, we deliver innovative solutions supporting Australia's Critical Infrastructure, Defence and manufacturing industries.
We need an Information and Operating Technologies Jack or Jill of all Trades - this is a diverse technical role working with engineers and team members of other disciplines to keep critical infrastructure operating 24x7. This is not a 'normal' IT role, our systems typically have more servers than users.
What We Stand For:
Innovation: Solving tough challenges with creativity is at the core of what we do. We leverage cutting-edge technology and expertise to deliver game-changing solutions.
Collaboration: We understand that the best results come from strong teamwork—both within our dynamic team and through partnerships with clients, suppliers, and industry leaders.
Integrity: At Secure Bits, we hold ourselves accountable to the highest ethical standards, ensuring trust and reliability in everything we do.
Excellence: We are dedicated to achieving excellence, delivering high-quality outcomes that meet and exceed expectations.
About the role
We are seeking an experienced IT/OT Technician & Systems Support Coordinator to manage, maintain, and support our IT and OT systems across Secure Bits and client sites. This role combines hands-on technical responsibilities with coordination duties, ensuring the reliable and secure operation of systems critical to our clients operations and Defence clients.
You will work independently to resolve issues, implement improvements, and maintain compliance with security standards, while providing guidance to team members from other disciplines or contractors where required.
What are we are looking for?
Mandatory:
Australian Citizenship (required for AGSVA NV1 security clearance)
Minimum 2-3 years' professional experience in IT support, systems administration, or similar roles
Strong troubleshooting skills for hardware, software, and networking issues
Familiarity with Windows and Linux operating systems
Understanding of cybersecurity principles and practices
Skills across multiple facets of technology (Servers, Networks, Storage etc)
Experience supporting OT environments (industrial automation, PLCs, SCADA)
IT or Networking certifications (CompTIA, Microsoft, JNCIA, CCNA)
Familiarity with scripting or programming (Python, PowerShell, BASH)
Experience with virtualisation platforms and cloud technologies (e.g. Azure)
Experience providing basic coordination or supervision of junior staff or contractors
What desirable attributes should you have?
Strong communication and interpersonal skills
Ability to prioritise tasks and manage competing demands independently
Willingness to support and develop others in the team
Commitment to high-quality outcomes and attention to detail
Flexibility to work across a range of IT and OT technologies
Enthusiasm for learning and adapting to emerging systems and client requirements
Key Responsibilities:
Monitor, maintain, and support IT systems (servers, workstations, networking, software)
Provide technical support for OT systems, including industrial control and manufacturing technology
Troubleshoot and resolve IT/OT issues to minimise downtime
Manage user accounts, permissions, and access controls
Implement patches, upgrades, and security updates
Ensure compliance with cybersecurity measures, internal policies, and Defence security standards
Provide guidance to part-time team members or contractors
Develop and maintain system documentation and user guides
Train staff on IT systems usage and security protocols
Identify opportunities for system and process improvements
Assist with implementation of enterprise software solutions, including ERP systems
Office-based in Canberra with travel to other Secure Bits and client sites (domestic, with the potential for occasional international travel)
Ad-hoc flexible working arrangements may be considered, but this is primarily an in-office or on site role
On-call support may be required during critical operations
Why Join Us?
If you are seeking a workplace where your ideas and efforts truly matter, Secure Bits is the place for you. Here, you'll find the chance to work on transformative projects that shape the future of Australia's defence and manufacturing industries, all while being part of a supportive and forward-thinking team.
At Secure Bits, we offer:
Diversity: Once you've done your homework (ie main job), there is room for the right candidate to get involved in multi-disciplinary engineering solutions and problem solving. This job is primarily in our infrastructure team, but you will work alongside our advanced manufacturing team where you can 'tinker'.
Professional growth opportunities: From training programs to mentorship, we invest in your future.
A supportive workplace culture: Join a team that values diversity, inclusion, and collaboration.
Impactful projects: Work on initiatives that contribute to Australia's national security and technological advancement.
Flexibility and innovation: Embrace a culture where new ideas are welcomed, and flexible work arrangements are supported.
How to Apply?
If you're ready to take the next step in your career, we'd love to hear from you
Please complete our pre-screening questions via the following link: https://www.surveymonkey.com/r/BRYX9MC.
Important: Applicants who do not complete the pre-screening questions will not be considered for shortlisting or interview.
Please send your resume and a cover letter addressing the role's key responsibilities via Seek by 1 August 2025.Note that once we find the right candidate, we will pounce, so the ad may close before then.
For more information about this role or Secure Bits, visit our website at www.securebits.com.au or contact [emailprotected] .
Recognizing and Supporting Veterans and Defence Reservists
Secure Bits is proud to be a Veteran Employment Supporter and is committed to creating opportunities for veterans to transition seamlessly into civilian careers. We recognize the unique skills, discipline, and leadership that veterans and reservists bring to the workplace.
Secure Bits is an Equal Opportunity Employer
Secure Bits is dedicated to fostering an inclusive and equitable workplace that values and respects the contributions of all individuals. We welcome applications from veterans, Aboriginal and Torres Strait Islander peoples, and people from all walks of life.
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What can I earn as a Support Coordinator
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