* Utilise your customer service expertise to provide support and advice to the People Services branch.
* an ongoing, full-time opportunity to work with a high-performing and passionate team in the Victorian Public Service
* VPS Grade 3: $73,842 - $89,661 plus superannuation.
About the Business Unit:
People, Safety, Culture and Communications (PSCC) provides services and advice to the department on a wide range of human resources (HR), transformation, occupational health and safety, industrial relations, workforce planning matters and business assets. This includes HR policy and strategy; organisational culture and change; recruitment and retention; performance and development; pay, benefits and workforce reporting; occupational health and safety management; employment regulations; and public service medal nominations. PSCC promote a culture to engage and develop the department's workforce, providing all staff members with the opportunity to unlock and achieve their potential.
About the Role:
The HR Assist Officer sits within the People Services team of PSCC and supports the HR Assist helpdesk function. As the HR Assist Officer, you will respond directly to general HR enquiries in an efficient, effective and customer focused manner in order to deliver timely, accurate and reliable HR support to managers and employees.
As the HR Assist Officer, you will also be responsible for triaging queries to specialist HR areas within PSCC or regional HR areas where required and provide administrative support to the People Services team.
Some of your duties may include:
* In a courteous and timely manner, facilitating a centralised HR telephone and email information service.
* Acknowledging, responding to and following up queries from managers and employees relating to HR policies and processes within acceptable and established timeframes
* Responding to first level general HR queries including payroll, recruitment, learning and development, performance, health, safety and wellbeing, workplace relations, leave and other entitlements and tracking their query through to resolution.
About You
As our ideal candidate, you will be able to demonstrate:
* Proven customer service experience, and exposure to a helpdesk/service environment
* Solid knowledge of contemporary human resources practices and preferably, HR/Payroll systems
* Demonstrated administrative skills including managing databases and creating spreadsheets whilst maintaining confidentiality of personal information.
Qualifications/Requirements
* Relevant experience working within an HR department attending to enquiries and requests. Tertiary qualifications in Human Resources or a related discipline are highly desirable.
How to Apply:
Please click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
The successful candidate will be required to undergo pre-employment checks which may include reference checks, national police checks and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).
If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.
IMPORTANT INFORMATION:
CHILD SAFE STATEMENT OF COMMITMENT:
The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.