As a key player in customer success, you will play a pivotal role in helping our customers overcome their water-related challenges.
Key Responsibilities:
* Assist with technical selections and product configuration
* Become proficient in targeted areas of expertise to provide rapid, accurate, and high-quality responses for customers
* Manage purchase orders from receipt through to delivery
* Provide timely order status updates and follow up on any delays
* Build lasting relationships with customers
* Supported closely by your team and collaborating with other departments, you will have an opportunity to develop your product and technical knowledge to enable rapid responsiveness and customer satisfaction
About You:
* Excellent interpersonal skills with the ability to successfully communicate with customers
* A strong technical aptitude is highly desired
* Willingsness to learn and grow with the business
* Resourcefulness, creativity, and a continuous improvement mindset
* Strong collaboration skills, working as part of a cohesive unit
* Demonstrated problem-solving capability
* Competency in using ERPs, CRM software, and other applications