Coordinator of Clinical Communications
Maximum Term Full time
The successful candidate will possess strong communication skills, leading professional interactions and developing relationships with both internal and external stakeholders including; JHC Clinical Heads of Department and Nursing Managers, JHC Senior Leadership Team, JHC Media/Communications, JHC Public Contract Team and the North Metropolitan Health Service.
* The role requires a high level of professional integrity, managing sensitive information and reputational risk, whilst remaining patient-centred and solution-oriented.
* This person will demonstrate a measured, pragmatic and process driven approach to their work, with the ability to prioritise demands and meet deadlines.
* Proficiency in Microsoft Office and excellent documentation/letter writing skills is essential to this position.
Responsibilities:
* Supporting the Consumer Liaison Team in managing high level complaints.
* Liaising with external complaints agencies as required.
* Collaborating with clinical and non-clinical teams, gathering information to formulate Ministerial response letters/advice.
* Liaising with the Senior Leadership Team to draft clinical Contentious Issue Briefing Notes requested by North Metropolitan Health Service.
* Ensuring compliance with Ramsay Health Care and Western Australia Department of Health policy and legislation.
* Coordination of escalation of high-level complaints to the Serious Incident Management Team.
* Highlighting and escalating complaint trends to assist in driving service improvement and enhancing patient experience.
What's in it for you?
Professional Advancement: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.
Discounts: Ramsay Rewards - Access great deals at major retailers. Hospital, Allied Health & Pharmacy discounts - you'll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.
Health and Wellbeing: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support 24/7.
Leisure/Social/Financial: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.
*Please note casual employees may not be eligible for all benefits.
About the Organisation
Joondalup Health Campus is the largest health care facility in Perth's northern suburbs, providing 24-hour acute care from an integrated public and private campus.
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at
Requirements
* Must provide aNational Police check conducted within the previous 12 months
* Depending on the role, Ramsay may require a Working-With-Children check and proof of immunisation against infectious diseases.
To Apply
All applications must be lodged online. Applications made by recruitment agencies will not be considered.
If you have any questions regarding this opportunity, please do not hesitate to contact Rebecca Kitching via email:
Closing date: 23 November 2025