We are seeking a highly skilled Coordinator to join our team. This role is ideal for individuals who enjoy supporting customers and working in a fast-paced environment.
The successful candidate will be responsible for managing multiple work streams, including processing all necessary tasks across the property purchase journey, liaising with lawyer partners and lenders, and responding to customer queries in a timely and empathetic manner.
This is a 12-month maximum term contract or secondment opportunity for internal candidates.
Key Responsibilities:
* Manage multiple work streams, processing all necessary tasks across the property purchase journey, including contract review, exchange and settlement.
* Liaise with lawyer partners and lenders to ensure our platform provides a comprehensive one-stop shop for customers.
* Manage our support inbox, responding to customer queries in a timely and empathetic manner.
* Process all tasks and support requests within agreed turnaround times, ensuring consistent accuracy in a high volume and deadline-driven environment.
Requirements:
* A minimum of experience in customer service, administration and/or operational support.
* A commitment to providing exceptional customer service.
* Proven experience working in a task-driven, deadline-driven environment, managing multiple competing priorities.
* Prioritisation and planning skills to manage work volume appropriately.
* Excellent attention to detail and ability to navigate complex processes and information.