Job Title: Project and Administration Officer
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About the Job
This dynamic role is a key part of our International Student Services team. As a Project and Administration Officer, you will provide essential administrative and project support, ensuring high standards of service for international students, education agents, strategic partners, and internal stakeholders.
You will be responsible for coordinating a wide range of administrative tasks, supporting strategic projects and initiatives, and contributing to quality assurance processes.
* Provide responsive administrative support for operations and projects across the International Student Services Unit.
* Coordinate processes and documentation for agent contracts and quality assurance activities.
* Support the planning and delivery of international visits, study tours, and events, including logistics, itineraries, and stakeholder liaison.
* Maintain accurate records of project progress, administrative activities, and student services data.
* Assist with data analysis and reporting on student metrics, agent performance, and recruitment activity.
* Monitor and maintain internal databases, ensuring compliance with data privacy and records management requirements.
* Respond to general enquiries and triage complex or urgent matters within agreed service standards.
* Prepare reports, briefs, and communication materials on behalf of the Director, and support broader communications to students, agents, and partners.
About You
We are seeking a proactive and adaptable administrative professional with well-developed organisational and communication skills. Backed by experience in project or operational support within tertiary education or the public sector, you will have strong attention to detail and a commitment to providing exceptional customer service.
* Experience working in an international student admissions or student services role is highly desirable.
* Experience in using student management systems (e.g., PRISMS, Banner) for admissions processing and data management is highly desirable.
* Qualifications in business administration, international education, or a related field will be highly regarded.