Our client is seeking Duty Managers to take on permanent full-time roles based based in Bowen Queensland.
As a Duty Manager, you will be responsible for ensuring that day-to-day hotel/venue operations run efficiently, from staffing to customer/guest service, including, but not limited to -
* Team management directing and overseeing front and back of house, staff/rosters, ensure the maintaining of inventories of stock/supplies, stocktaking and re-stocking across all sections of the business, security, accommodation, F&B, functions (conference/banquet), gaming, cellaring, etc.
* Organising and allocating shifts appropriatelyfor employees ensuring a positive work environment is maintained.
* Promoting the hotel/restaurant name and brand in the local community through word-of-mouth and restaurant events.
* Maintaining operational costs and expenses & liaising with the owners, head-chef and other stakeholders.
* Regularly reviewing product quality and standards.
* Assist in training staff and ensure that company policies, procedures and values are met by all employees.
* Ensuring compliance with sanitation and safety regulations.
* Ensuring health and safety standards are being adhered to across all sections of the venue and enforcing/educating staff where required. Ensuring compliant work practices whether it be under OH&S, Liquor Licensing, etc.
* Reporting and Documentation maintaining accurate records of operations, incidents, and performance metrics.
* Appraising employee performance and providing constructive feedback where necessary to improve workplace productivity.
* Engaging with customers regarding concerns, complaints and other queries in a professional manner.
* Resolve conflicts (whether involving customers, guests and/or staff).
To be successful in this role, you will need -
* Hold industry-specific certifications such as Leadership and Management Training
* At least 1 years of prior experience in customer service, operations, team management, or duty management within a similar field.
* Have a strong understanding of food & beverage, functions, hotel and venue operations including directing/overseeing front of house, security, accommodation, conference/banquet activities, gaming, etc.
* Having a cert IV in hospitality or relevant qualifications in, management skills (qualifications inhospitality management- marketing, or events management (will he highly regarded)
* Have a strong focus on effective and efficient customer service.
* Be punctual, a strong leader, and an organised individual.
* Be able and willing to work effectively as a team to achieve goals.
* Have access to reliable transport.
PleaseAPPLYif you have an interest and believe that you have the relevant qualifications and experience to take on this position.The salary is negotiable from $70 -$80K +Super depending on experience.
Please apply through site or Email [emailprotected] to forward your CV or any enquiries you have about the role.
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