Customer Success and SupportHybrid Remote, AustraliaMelbourne, AustraliaNorth Sydney, AustraliaJoin us as we pursue our disruptive new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we're committed to our work, customers, having fun, and most importantly to each other's success. Learn more about Splunk careers and how you can become a part of our journey!Splunk is the world's first Data-to-Everything Platform. Now, organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver. Role Splunk is seeking a Technical Support Engineer to join our global technical support organization, offering 24/7 support for our customers worldwide. This dynamic role involves providing technical expertise and excellent customer experience around Splunk's security products and solutions, and participating in ongoing projects related to tools, knowledge management, our marketplace of solutions, and more. Our team operates on a 7-day global coverage model, and support engineers may occasionally work on weekends. Responsibilities Provide outstanding service and technical support to Splunk customers, maintaining positive relationshipsTake ownership of resolving customer problems while ensuring an excellent customer experienceDevelop and maintain a deep understanding of Splunk products, especially our security line such as Enterprise SecurityTroubleshoot technical issues to identify root causes and develop solutions or workarounds across various environmentsCreate, improve, and maintain quality knowledge articles following Knowledge-Centered Service principlesReproduce customer issues, file bug reports, escalate issues to Engineering, and act as a bridge between customers and product developersDrive continuous improvement of tools, processes, and supportability of productsPerform other related duties and participate in special projects as assigned Requirements Must have:Outstanding interpersonal and communication skills, both verbal and writtenExperience with UNIX (Linux, NIX), LDAP, Windows, or Mac OSExperience in technical support, system administration, or similar technical roles, preferably in IT security (e.g., security analyst, SIEM administrator)Understanding of networking concepts, network security, log analysis, authentication protocols, and troubleshootingKnowledge of scripting languages such as Python, Perl, shell scripting, XML, HTMLStrong troubleshooting skills and logical problem-solving approachExcellent time management and adaptability to changing prioritiesAbility to quickly learn new technologies and stay current with industry trendsPassion for working in a dynamic technical environment with frequent updatesNice to have:Prior experience with Splunk and Enterprise SecurityKnowledge of security tools like Nessus, Sentinel, etc.Exposure to AWS (EC2, S3) or Google Cloud PlatformKnowledge of container technologies such as Docker and KubernetesExperience with JSON, REST APISupport experience in SaaS environmentsUnderstanding of RegexSecurity certifications (CISSP, CISM, GSEC, CEH, Security+)Experience in Business AnalyticsWe value diversity at our company. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, or other legally protected characteristics.