Job Title: Retail Sales Assistant
About the Role:
The primary objective of this role is to engage with customers daily, either before and/or after a sale, via various communication channels. The position involves addressing customer enquiries related to products, services, warranty, order processing, data entry, and resolving general complaints.
Main Responsibilities:
* Handling customer orders for medical supplies and equipment
* Maintaining client account records
* Tracking deadlines and managing tasks in web-based tools
* Supporting members of cross-functional teams and developing positive customer relationships
Key Deliverables:
* Addressing customer enquiries and resolving issues efficiently
* Providing exceptional customer service and sales support
* Maintaining accurate records and data entry
* Collaborating with cross-functional teams to achieve goals