Posted: 16 June
The role
Customer Care Consultant
Trade Store – Singleton NSW
Overview
We are on the hunt for a new Customer Care Consultant to join our Trade Store team based in Singleton NSW. This is a permanent full‐time role (Monday to Friday) with support for work‐life balance, management, and career development opportunities.
Key Responsibilities
- Support Trade Store counter, handle customer requests, stock replenishment, general housekeeping, and other ad hoc duties.
- Action requests quickly, take ownership of enquiries, and find fast resolutions within allocated timeframes.
- Understand customers' sales history, identify service requirements, and pursue upsell opportunities when available.
- Inform customers of new product range and services where applicable.
Qualifications & Skills
- Customer service experience in a trade store, call centre, or retail workplace.
- Well‐developed customer service skills with a customer‐first approach.
- Clear written and verbal communication skills.
- Self‐motivated and interested in personal development within the company.
- Ability to multitask in a fast‐paced, high‐pressure environment.
- Exceptional organisational and time‐management skills.
Benefits
- Team member discount card usable at Kmart, Bunnings, Target, and Officeworks.
- Flexible working with access to the 'All Can Flex' program.
- Attractive Wesfarmers share plans every year.
- Refer‐A‐Friend program – earn up to $2,000 for each referral.
- Regular team events, celebrations, birthdays, milestones, and BBQs.
- Discount offers from more than 300 corporate partners.
- Generous paid parental leave.
- Employee benefits, incentives, discounts, shares & more; work life balance, permanent full time role, Monday to Friday only; supportive management and career development opportunities.
Background Checks
As part of our recruitment process and commitment to safety, background checks are required. These include a pre‐employment medical assessment with drug & alcohol testing.
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