The Role
Our Customer Services Officer are the heart of our business providing key services such as Reception, Merchandising and sales to our members, casual users and potential current members in accordance with our established operational routines and procedures.
The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it's in line our Mission, Vision and Values.
Key areas of responsibility include:
Provide excellent customer service to all customers, both in person and over the telephone
Apply sound cash handling principals and use of Point of Sale (POS) systems
Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
Promote the centres services and programs to customers and accept customer bookings and enrolments
Develop and maintain good working relations with customers
Promote and exercise valuable public relations at all times
Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes
Positive, friendly, helpful and energetic work style
Computer literacy, familiarity with software packages and point of sale systems
Experience in the leisure industry is desirable.
Current First Aid Certificate (Workplace Level 2).
Current CPR Certificate.
Police Check
Working with Children Check
Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!
Required Skill Profession
Information And Record Clerks