Applicants must have prior Security Control Room experience.
Previous applicants need not apply.Full-time, permanent roles across major event venues and iconic Sydney precincts.Paid meal breaks, uniforms, and structured mentorship support.Ongoing training through our in-house Registered Training Organisation (RTO).
Join a collaborative team that values your expertise and celebrates success.As a Control Room Operator, you'll be at the centre of safety and coordination across some of Sydney's busiest and most high-profile venues.
Your decisions will help protect people, secure assets, and keep operations running smoothly.In this role, you will:Monitor live operations via CCTV and integrated security systems, ensuring strict adherence to SOPs.Respond quickly and calmly to alarms, incidents, and emergencies, escalating when necessary.Coordinate emergency response, providing accurate, timely information to on-ground teams and stakeholders.Manage access control to restricted areas, ensuring only authorised personnel are admitted.Produce accurate incident logs and reports that capture essential details and support accountability.Maintain operational readiness by checking and managing critical systems and equipment.This is a high-responsibility role for someone who thrives under pressure, can juggle multiple priorities, and takes pride in precision.About YouHolds a current NSW 1A Security Licence (minimum 12 months).
Has proven Event Control Room Operator experience (essential).
Excels at report writing, record-keeping, and accuracy.Communicates clearly and remains composed in fast-moving or emergency situations.Works confidently with established procedures and adapts to real-time updates.Is flexible and committed to a 24/7 rotating roster, including nights, weekends, and public holidays.Holds current First Aid and CPR certificates.Possesses a valid Full NSW Driver's Licence and NSW RSA Card.Has (or is willing to obtain) additional certifications: Traffic Control, White Card, Fire Warden/Chief Warden.Why ACESGroup?
Join a trusted leader in security and event safety.
Gain exposure to major events, access ongoing training, and work within a supportive team environment that values professionalism and precision.ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity.
We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.
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