About us
Homecorp Constructions is an award-winning builder established in 2004 and operates across Queensland, Northern NSW and South Australia. In 2018 Homecorp Constructions formed a strategic partnership with Japanese homebuilder, Misawa Homes who are an innovative home builder with over 50 years experience.
Homecorp Constructions are dedicated to adding value to people's lives by delivering an employee, customer and property experience beyond expectations. Built into the DNA of Homecorp is a deep entrepreneurial spirit of performance and a goal to deliver outcomes beyond the normal, service beyond the expected and results beyond the ordinary. Through our strategic partnership with Misawa Homes, Homecorp will bring new home designs, products and features to Australian customers seeking the most aspirational homes.
About the Opportunity
We are seeking a motivated and customer-focused Service Desk Analyst (IT Support / Level 1 Helpdesk) to join our IT team at our Head Office in Benowa on the Gold Coast.
As the first point of contact for IT support within the business, you will provide Level 1 technical support and helpdesk services to Homecorp employees. You will assist with troubleshooting hardware, software and network issues, supporting Microsoft systems, and ensuring employees receive efficient and reliable IT assistance.
This is an excellent opportunity for someone who is passionate about technology and enjoys helping people solve technical problems.
Key responsibilities include
* Provide Level 1 IT support and helpdesk assistance to end-users across software applications, systems and hardware.
* Troubleshoot and resolve desktop, hardware, software and network issues.
* Assist with setup and maintenance of users in Active Directory, Microsoft 365 and other systems.
* Install, configure and maintain desktop computers, laptops, workstations and IT equipment.
* Provide technical guidance and training to employees on systems and applications.
* Maintain accurate records of IT incidents, service requests and documentation.
* Assist with system testing, maintenance and updates to ensure reliable operation.
* Support the evaluation and implementation of new hardware, software and network solutions.
* Assist with documentation and user instructions for IT systems.
* Participate in IT projects and continuous improvement initiatives.
About You
To succeed in this role you will demonstrate:
* 1-3 years experience in an IT Support, Helpdesk, Service Desk or Desktop Support role.
* Relevant IT qualifications.
* Experience supporting Windows environments, Microsoft 365, Active Directory and desktop hardware.
* Strong customer service, communication and troubleshooting skills.
* Ability to explain technical information clearly to users with varying levels of technical knowledge.
* Good understanding of computer hardware, networking and system administration concepts.
* Strong problem-solving skills and the ability to diagnose and resolve IT issues.
* A proactive attitude with a strong interest in learning and developing technical skills.
* Ability to work collaboratively within a team environment.
Desirable
* Currently studying or completed a degree in Information Technology or related field.
* Industry certifications such as CompTIA A+, Microsoft Certified Associate, or VMware Certified Professional.
* Experience supporting Microsoft Server environments, VMware ESXi or Microsoft 365.
* Basic understanding of Microsoft SQL Server.
* Experience with construction industry software such as Databuild, Bluebeam, EstateMaster or Autodesk/Revit.
Technology Environment
* Microsoft 365
* Active Directory
* Windows 10 / Windows 11
* VMware ESXi
* Microsoft Server environments
* Remote management tools
* Desktop hardware and networking
Why Join Us:
At Homecorp, we value our people and are committed to creating a supportive workplace where employees can build meaningful and long-term careers.
* Collaborative and supportive team environment
* Ongoing training and professional development opportunities
* Monthly and quarterly social events and team celebrations
* Employee Assistance Program (EAP)
* Competitive salary package
* Employee benefits for new home builds
How to Apply
To apply, please submit your resume and cover letter outlining your relevant experience and why you would be a great fit for this role.
Homecorp Constructions is committed to promoting diversity and inclusion and welcomes applicants from all backgrounds.
Applicants must have Australian permanent residency or full working rights in Australia.