Job Title
Senior Client Delivery Manager
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Key Responsibilities
The Senior Client Delivery Manager is the primary interface for this Federal Government client, managing a complex and critical system. This involves:
* Managing a team of skilled IT technical and client-facing staff.
* Developing and implementing risk mitigation strategies to ensure delivery of services to agreed service levels.
* Attending Service Delivery and Account Management meetings to update the client on the status and health of services.
This role requires strong stakeholder management skills, with experience managing relationships to C and SES band 1 and 2 level. The successful candidate will have a proven track record of delivering effective outcomes and meeting customer satisfaction targets.
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Requirements
To be considered for this role, you must have:
* At least 6 years of experience in IT as a Service Delivery Manager/Director or possibly Program Manager at a senior level, ideally in a managed services environment, delivering to Federal Government clients.
* Australian Citizen with NV1 Security Clearance required.
* Proven experience running large, complex IT programs of work.
Background checks for the successful candidate will be required.