Overview
我们是谁加入全球最大、最受欢迎的高端酒店品牌之一的皇冠假日酒店。 皇冠假日酒店在全球各地拥有 420 多家酒店,是您商务、休闲或两者兼顾的完美选择。 我们精心设计了我们的空间,以鼓励、支持和庆祝伟大的联系。 我们也非常重视会议和活动,是国内和全球团体值得信赖和重视的合作伙伴。
Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.
Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.
What you can expect from us:
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Free staff meal on shift
- Paid birthday leave in addition to your annual leave
- Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
- You have the opportunity to fast track your career with a growing global company
- Popular hotel perks and discounts on the retail platform
- Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage
- Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. So, join us and you will become part of our ever-growing global family.
Your day to day:
Operations
- Manage the day to day running of Core Restaurant Bar, The Deck, and In Room Dining, ensuring each outlet delivers consistently excellent service. Plan and assign work, creating effective rosters that balance service delivery and budget requirements.
- Create a warm and welcoming atmosphere, ensuring attentive, efficient, and seamless service across all outlets.
- Handle guest requests and complaints with professionalism, maintaining high levels of guest satisfaction and achieving survey targets.
Team Leadership
- Recruit train, and develop a high performing restaurant, bar, and In Room Dining team.
- Provide coaching, feedback, and regular performance reviews to build colleague confidence and capability.
Financial and Business Performance
- Collaborate with the Director of Food Beverage to develop seasonal wine, beer, spirit, and cocktail lists that reflect Hobart's market and guest preferences.
- Identify and implement process improvements to enhance efficiency, colleague engagement, and guest satisfaction.
Collaboration and Marketing
- Partner with Culinary, Conference Events, and Sales Marketing teams to execute hotel wide food and beverage activations.
- Support the delivery of special events and promotions that showcase Crowne Plaza Hobart as a dining destination.
What we need from you:
- Diploma level training in food and beverage management or equivalent.
- 3 years of related experience, including management experience.
- A great communicator, able to navigate / resolve conflict and inspire others.
- A head for business and an eye for the little things that make a guest feel special.
- The ability to delegate and lead a team.
- Ability to be flexible and available to ensure we can manage the busy periods.
There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
我们是谁加入全球最大、最受欢迎的高端酒店品牌之一的皇冠假日酒店。 皇冠假日酒店在全球各地拥有 420 多家酒店,是您商务、休闲或两者兼顾的完美选择。 我们精心设计了我们的空间,以鼓励、支持和庆祝伟大的联系。 我们也非常重视会议和活动,是国内和全球团体值得信赖和重视的合作伙伴。 我们的品牌服务风格 "Dare to Connect "就是为连接而设计的。 专为人类设计,而非无名客人或同事。 依然专业,但在情感层面触动了客人。 在这里,同事们发挥主观能动性和个性,因为他们对客人的体验起着至关重要的作用。 皇冠假日酒店每一位同事的职责都是创造令人难忘的情感联系,而每一位领导者的职责都是创造一个可以实现情感联系的环境。
虽然不完全符合所有要求,但仍然认为自己非常适合这份工作? 除非您点击 "申请" 按钮,否则我们永远不会知道。 今天就与我们一起开始您的旅程。
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