Additional Information
Job Number
Job Category Reservations
Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000
Schedule Full Time
Located Remotely? N
Position Type Non-Management
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
CURATING ORIGINALITY TAKES TALENT
W Sydney, located at 31 Wheat Road, is hiring a Group Reservations Agent. Reporting to the Reservations Manager, this pivotal role is responsible for curating seamless reservation experiences for our group, corporate, and event clients. You’ll be the key liaison ensuring accurate rooming lists, flawless coordination, and a bold, signature W‑style service that leaves a lasting impression. This is a dynamic, fast‑paced position perfect for someone who thrives on connection, detail, and delivering next‑level guest experiences.
Additional responsibilities include, but are not limited to:
1. Managing group blocks from initial inquiry through to departure
2. Creating, updating, and maintaining rooming lists and group reservations in the Marriott platforms.
3. Coordinating with Sales, Events, and Operations to ensure group requirements are met.
4. Preparing group summaries, and group pick‑up reports
5. Responding to rate, availability, and policy enquiries with accuracy and efficiency
6. Ensuring billing, deposits, and