Job Description
* Exciting opportunity to support our Pilots
* Work with a supportive and collaborative team
* Permanent full time opportunity based at Sydney Airport
Love travel and passionate about all things aviation? You're in the right place. At Jetstar, you get to takeoff at work, and in life.
As a team, we're lucky we get to do both for a living – and we want you to be part of where we go next. Helping our teammates soar is what we're all about. And with a new fleet of state-of-the-art aircraft, plus new routes being added, the sky's the limit.
Jetstar is seeking a professional National Operations Advisor to join our team in Sydney. In this role, you will be the first point of contact for our Pilots, offering support and advice relating to base administration, processes, payroll, leave, employment contracts, expenses and general employment related queries.
Your key responsibilities will include:
* Provide support to our Pilots including producing employment letters, maintaining operational/base related consumables, analysing data, reporting, uniform orders, security (ASIC and AVSEC) and car park passes
* Coordinating all base on-boarding, off-boarding, transfers and relocations
* Building relationships within the wider Jetstar team and managing all communication both internally and externally with relevant stakeholders
* Maintain all information as required within Workday to ensure timely and accurate processing of pay, leave and terms and conditions of employment
* Use initiative to proactively identify ways to improve processes and better support line pilots, Flight Operations Management team and broader based teams
* Manage and maintain all base documentation and databases including base handbooks and guides, asset and security cards, and resource tracking pipelines
* Provide support and contribute as required to the achievement of departmental objectives including adhoc projects and tasks as directed
To be successful in this role, you will demonstrate the following skills and experience:
* Previous experience in an HR coordination/administration support role (or related role), ideally supporting a remote workforce
* Enjoys working within a fast-paced, dynamic team environment
* Accountable and committed to taking full ownership of tasks, ensuring proactive and successful completion from start to finish
* Highly organised with the ability to manage competing priorities
* Strong interpersonal skills and ability to communicate at all levels
* Proactive approach to solving problems
* Understanding of EBAs, contracts and policies and ability to interpret these
Your life at Jetstar is unlike any other
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There's a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We're Jetstar. Let's takeoff together.
We can't wait to hear from you. Applications close Wednesday 7th January 2026
Please note: Applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship
About us
We're Jetstar. You may know us for our famous low fares, but did you also know that we've flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.