We are seeking a proactive and detail-oriented Product and Engineering Manager to join our dynamic team. In this role, you will lead a team in delivering innovative roadside and battery solutions. You will be responsible for aligning product strategy with technical execution, driving end-to-end delivery of digital and technology initiatives, and fostering a culture of collaboration and continuous improvement.
Reporting to: General Manager, Procurement & Supply Chain
Duties & Responsibilities:
Product and Industry Leadership
* Understand our market and customer needs both now and into the future as the automotive sector evolves
* Build a knowledge base of battery and automotive insights and reference material
* Proactively seek to be at the forefront of technology advancements in our core products and share this knowledge across the business
* Position Club Assist as the expert in batteries and related products through knowledge and behaviors
External and Internal Customer Engagement
* Clearly communicate recommendations that are considered, informed, and balanced to internal stakeholders
* Collaborate with peers to input into the product selection process
* Engage with external and internal customers on technical queries, requests, or product quality issues, focusing on problem resolution and continuous improvement
* Support and grow our internal and external customers' business through product and technical education
* Manage and optimize contractors, balancing workload for testing inside and outside CA
Product Validation and Investigation
* Cultivate robust quality assurance processes to test and validate the product range
* Work with external resources to ensure quality in design and performance of products to specifications
* Investigate technical product issues and failures in collaboration with suppliers, customers, and partners
* Manage the Club Assist's Laboratory and Testing Facility, maintaining safe and correct operations
* Champion a safety culture within the Engineering team and stakeholder interactions
Product Lifecycle Management
* Manage products throughout their lifecycle, including handover from Product Development
* Monitor product performance, failure, and warranty rates, initiating projects for resolution
* Lead R&D of product enhancements and redesigns
* Develop and communicate product roadmaps based on market, customer, and competitor insights
* Expand the product portfolio aligned with business strategy and develop robust business cases for initiatives
* Support sales with product selection and information for tenders
Database Custodianship
* Oversee development of the IP in the Club Assist Master Fitment Database (CAMFiD) and related systems
* Ensure quality, integrity, and accuracy of the databases
* Manage processes for feedback triage, response, and reporting
Minimum Skills, Qualifications, and Experience
* 5+ years in hardware technical or engineering roles, preferably in automotive
* Experience with automotive, lead-acid batteries, and quality assurance beneficial
* Leadership experience is advantageous
* Proficiency in Microsoft Office Suite
Why Join Us?
Club Assist APAC specializes in battery sourcing, storage, and installation, supporting energy systems and developing sustainable tech. We offer benefits including 4 weeks of annual leave, professional development, health initiatives, and discounts. Our culture emphasizes energy, purpose, collaboration, progressive leadership, and recognition. We value individuals who CAN, DO, and CARE.
Next Steps
If you seek a challenging role in a flexible and growing environment, apply today with your resume and a cover note explaining your interest and suitability.
Additional Info
*We are a 2024CircleBackInitiative Employer – we commit to responding to every applicant
All candidates will be contacted with an update within a few weeks. We are committed to Equal Opportunity, Ethical Practices, and Diversity. You must have full Australian work rights. No Agencies Please.
$145,000 - $155,000 a year
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