Export Operations Officer
We're seeking an experienced Export Operations Officer to join our Chullora site and play a critical role in delivering seamless export outcomes across our international markets. This is a hands-on, operational role responsible for executing end-to-end export processes, ensuring compliance, accuracy, and on-time delivery.
You'll work closely with Planning, QA, Operations and Logistics teams to ensure Primo products reach global customers efficiently, safely, and compliantly.
Key Responsibilities
* Coordinate and execute end-to-end export operations from documentation preparation through to shipment dispatch and delivery
* Prepare, verify, and control export documentation including commercial invoices, picking lists, MTCs, flowcharts, and traceability records
* Ensure all exports comply with regulatory, customer, and destination‐country requirements
* Manage export labelling, including AI and AA regulatory labels, ensuring correct application and reconciliation
* Maintain accurate tallies, secure storage, and audit‐ready records of all export labels
* Manage inbound and outbound MTCs to support full product traceability
* Coordinate road, sea, and air freight bookings with transport providers, freight forwarders, and customs brokers
* Monitor export shipments and proactively resolve delays, disruptions, or compliance risks
* Prepare load plans, dispatch schedules, and transport instructions
* Manage temperature monitoring devices for temperature‐controlled shipments, including activation, retrieval, reporting, and deviation escalation
* Support export planning, capacity management, audits, and continuous improvement initiatives
* Provide cross‐functional support to supply chain, quality, operations, and customer service teams
* Proactively escalates operational risks, delays, or compliance issues to the Factory Logistics Manager
About You
* 2–4 years' experience in export operations, logistics coordination, or supply chain administration
* Strong understanding of export documentation, traceability, and international shipping processes
* Experience working in FMCG, manufacturing, food, or other fast‐paced operational environments
* High attention to detail with strong organisational and time‐management skills
* Confident communicator who enjoys working cross‐functionally and in hands‐on operational environments
* Valid forklift licence (preferred but not mandatory)
Why Join Primo?
At Primo, we're committed to creating a workplace where people feel supported, valued, and connected. You'll also enjoy:
* Discounts on health insurance and a range of leading retail partners
* Exclusive savings at the Primo onsite butcher & deli shop
* Free onsite parking for an easy commute
* A major FMCG business with long‐term career growth and development pathways
* Market‐leading brands with strong customer relationships
* A collaborative culture focused on continuous improvement, growth, and excellence
* Novated car leasing options
* The opportunity to work in a role with real ownership, visibility, and impact across our export operations
Ready to Apply?
If you're a proactive, detail‐driven export professional who thrives in a hands‐on operational role, we'd love to hear from you.
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