The Higher Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.
Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.
Job Responsibilities/Key Tasks(External)
Business Administration Operations
* Manage stakeholders to monitor completion of requirements and activities
* Participate in value-based culture and a culture of accountability in the organisation
* Adhere to organisation's governance, compliance issues and reporting processes
* Adhere to organisation's data governance and protection processes
* Lead teams in the workplace
* Review allocation of resources in support of different business activities
* Optimise use of allocated resources
* Coordinate operational policies, standards and procedures
* Execute risk mitigation plans
* Develop resource plans within business activities
* Develop incident or crisis management plans to ensure gaps are mitigated
Business Process/Continuous Improvement
* Analyse risks associated with different approaches of process changes
* Engage senior management for buy-in to implement solutions identified
* Execute business processes improvement solutions
* Adhere to corporate social responsibility policies for logistics operations
* Execute environmental protection policies and procedures
* Coordinate products through product lifecycle
* Ensure adherence to business requirements throughout project lifecycle
* Develop measures using quality management knowledge to enhance quality standards
Safety and Health
* Manage WSH activities to ensure department's compliance to requirements
* Perform safety and health risk assessment
* Coordinate corrective actions to address areas of non-conformance to WSH standards
* Address WSH risks from assessment reports to determine hazards
* Manage WSH solutioning discussions around suggestions to improve existing processes
* Review areas in logistics operations where technology can enhance processes
* Integrate technology solutions and automations to replace inefficient processes
* Leverage on data analytics to build insights on technology usage
Sales and Customer Service
* Manage key accounts through maintaining close contact with stakeholders
* Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
* Plan delivery of logistics products and services that meet customer requirements
* Deploy logistics services that meet customer requirements
* Monitor lapses in delivery of logistics services to customers
* Resolve escalated customer relationship management conflicts
Transportation Operations
* Review application of integrated logistics solutions and business management principles to improve overall transport plan
Warehousing, Cargo and Material Handling
* Manage resources to ensure cargo-handling schedules are met
* Manage cargo documentation process according to industry standards or sector requirements
* Develop operational improvements based on performance measures
* Develop methods and techniques to manage time and temperature-sensitive cargo
* Manage time and temperature-sensitive cargo operations
Job Requirements
* Basic knowledge of SAP/Warehouse Management System (WMS)
* Proficiency in basic Microsoft Office/Power Platform Applications
Professional Qualifications & Relevant Experience
Degree / Diploma in Logistics / Supply Chain or equivalent certifications
1-3 years of relevant working experience
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