The Higher Executive - Order Processing (Warehouse and Cold Chain Management) is responsible for preparing customer proposals and/or tender documents and fulfilling orders, from identifying customer needs, developing proposals, processing orders to shipment and delivery of orders to the customers. He/She is also responsible for managing customers and coordinating with colleagues during the entire process.
Resourceful and analytical, he/she is required to analyse customer needs and convince customers to adopt proposals.
Job Responsibilities/Key Tasks(External)
Business Administration Operations
Manage stakeholders to monitor completion of requirements and activities
Participate in value-based culture and a culture of accountability in the organisation
Adhere to organisation's governance, compliance issues and reporting processes
Adhere to organisation's data governance and protection processes
Lead teams in the workplace
Review allocation of resources in support of different business activities
Optimise use of allocated resources
Coordinate operational policies, standards and procedures
Execute risk mitigation plans
Develop resource plans within business activities
Develop incident or crisis management plans to ensure gaps are mitigated
Business Process/Continuous Improvement
Analyse risks associated with different approaches of process changes
Engage senior management for buy-in to implement solutions identified
Execute business processes improvement solutions
Adhere to corporate social responsibility policies for logistics operations
Execute environmental protection policies and procedures
Coordinate products through product lifecycle
Ensure adherence to business requirements throughout project lifecycle
Develop measures using quality management knowledge to enhance quality standards
Safety and Health
Manage WSH activities to ensure department's compliance to requirements
Perform safety and health risk assessment
Coordinate corrective actions to address areas of non-conformance to WSH standards
Address WSH risks from assessment reports to determine hazards
Manage WSH solutioning discussions around suggestions to improve existing processes
Review areas in logistics operations where technology can enhance processes
Integrate technology solutions and automations to replace inefficient processes
Leverage on data analytics to build insights on technology usage
Sales and Customer Service
Manage key accounts through maintaining close contact with stakeholders
Communicate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
Plan delivery of logistics products and services that meet customer requirements
Deploy logistics services that meet customer requirements
Monitor lapses in delivery of logistics services to customers
Resolve escalated customer relationship management conflicts
Transportation Operations
Review application of integrated logistics solutions and business management principles to improve overall transport plan
Warehousing, Cargo and Material Handling
Manage resources to ensure cargo-handling schedules are met
Manage cargo documentation process according to industry standards or sector requirements
Develop operational improvements based on performance measures
Develop methods and techniques to manage time and temperature-sensitive cargo
Manage time and temperature-sensitive cargo operations
Job Requirements
Basic knowledge of SAP/Warehouse Management System (WMS)
Proficiency in basic Microsoft Office/Power Platform Applications
Qualified Qualifications & Relevant Experience
Degree / Diploma in Logistics / Supply Chain or equivalent certifications
1-3 years of relevant working experience
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📌 Higher Executive - Order Processing
🏢 ST Logistics Pte
📍 Mount Isa