Team Leadership Role
Sunshine Coast, Australia | Point Care offers a wide range of disability services.
Job Description:
We are seeking a highly skilled Team Leader to join our team. As a Team Leader, you will be responsible for recruiting, supervising, and managing support workers to ensure quality care for clients.
1. Recruitment and Supervision: Recruit, appraise, manage, educate, and monitor the performance of support workers.
2. Scheduling and Allocation: Oversee the scheduling and allocation of support workers to ensure client needs are met efficiently.
3. Performance and Compliance: Ensure all KPIs are met in accordance with management directives and compliance requirements.
4. Sales and Business Development: Work closely with the Business Development Coordinator to meet and exceed sales targets.
5. Client Relationship Management: Maintain and build relationships with existing participants, Support Coordinators, Plan Managers, and Allied Health Professionals.
6. Client Onboarding and Support: Manage the initial assessment, intake, and onboarding processes for new participants.
7. Administrative Duties: Maintain clear and accurate records.
Requirements:
* Qualifications: Relevant three-year degree with two years of relevant experience; associate diploma with relevant experience; or lesser formal qualifications with substantial years of relevant experience.
* Experience: At least 2 years of experience in team leadership or support management within the NDIS sector.
* Knowledge: Strong understanding of the NDIS and its guidelines, statutory requirements relevant to work, and organisational programs, policies, and activities.