**Duties and Responsibilities**
- Available to invoice back order reports (weekly)
- Full back order reports (monthly)
- Goods In
- Customer phone calls
- Processing payments
- Processing of stock transfers
- Inter company purchases
- Customer credits
- Processing invoices from transport companies
- Customer pick ups
- Processing DI buy backs
- General ad hoc duties
- **Work closely other team members to ensure customer order processing, order amendments, requests and general enquiries are processed in a fast, accurate and efficient manner.**:
- Provide a personalised excellence of service specific to each customer's needs.
- Assist in developing systems and processes to improve service quality within the customer service team and customer base.
- Liaise with manufacturing plants and sales staff on all issues and opportunities.
- Update customer material numbers in SAP.
- Supply customers with requested documentation where requested. Certificates, product specifications, copies of invoices/delivery dockets, current price lists.
- Manage customer credit blocks and liaise with Sales and accounts receivable in relation to these issues.
- Communicate with warehouses & Pact support to gain information of ETA's by request from the customer or proactively chasing information to avoid a delivery issue.
- Conduct a customer first mindset within the customer service team ensuring to understand the customer individual needs and operating setting.
- Proactively manage supply issues and work closely with account managers, planners and operations managers on all manufacturing delays, and develop an understanding of SOH dashboards.
- Investigate, prepare and process customer credits and returns for customers within your in boxes.
- Process debit notes for SLOB items and recharges.
- Input pricing update sheets into SAP where applicable.
- Investigate price discrepancies and liaise with account manager and Customer service Team leader to resolve issue for customer.
- Follow up credit and pricing approvals.
- Raise Master data and IT requests where applicable to maintain customer information in SAP.
- Pallet Recharges and reconciliations
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📌 Administration / Customer Service
🏢 Labourpower Recruitment Services
📍 Melbourne