Growth & Development Analyst
Brisbane, Sydney or Melbourne | Permanent, Full-time
About the role
This role sits within our Strategy & Development function and plays a key role in shaping the bank's strategic direction through high-quality research, analysis and insight. You will be the primary analytical engine for the Strategy & Development function, supporting the Head of Strategy & Development with evidence-based insights that inform strategic decision‐making, customer understanding and growth across strategy, customer insights and product support, you will deliver research, analysis and reporting that underpins executive and Board discussions. This role operates with a broad remit and adapts priorities in line with the evolving needs of the business. You will always act ethically and with integrity, ensuring your work aligns with Heartland's values and supports robust outcomes for our customers and the bank.
Key responsibilities
* Conducting strategic research and analysis, including market scans, competitor analysis and environmental assessments
* Synthesising quantitative and qualitative data into concise briefings, reports and presentations for executive and Board audiences
* Supporting strategic planning and Board reporting with analytical inputs and data‐driven narratives
* Maintaining and reporting on NPS and customer satisfaction metrics
* Supporting qualitative customer research and Voice of Customer activities
* Providing customer and market insights across retail and agribusiness segments
* Delivering analytical support to the Product function as part of a formal tasking arrangement
* Supporting business development and growth initiatives through research and analysis
* Assisting with thought leadership, CEO keynotes and external engagement materials as required
What you will bring
* Research and analytical techniques, both quantitative and qualitative
* Turning complex data into clear, structured insights for senior audiences
* Producing high-quality written and visual outputs, including briefing papers and presentations
* Strong attention to detail and sound judgement
* Managing multiple workstreams while maintaining quality and deadlines
Ideal experience
* Strategy, insights or analytical roles within financial services or a commercial environment
* Customer data, NPS, customer satisfaction or Voice of Customer research
* Market and competitor intelligence
* Working with product, strategy or growth teams
About us
At Heartland Bank Australia, we provide Australians with specialist banking products that are the best or the only of their kind. We do this digitally so our customers can spend more time on the things that matter most. We've been supporting Australian customers since **** and are part of the Heartland Group, with more than 145 years' experience in financial services. Heartland is listed on the NZX and ASX (HGH).
Our values
We do the right thing, work as one team, are always evolving and have big ambition. We offer flexibility, genuine development opportunities and a supportive culture where people can do their best work.
Diversity & inclusion
At Heartland, we celebrate difference and are committed to creating an inclusive workplace where everyone feels they belong. We're an equal opportunity employer and encourage applications from all backgrounds. Please let us know if you need any adjustments or support during the recruitment process.
Eligibility
Please note you must be eligible to work in Australia.
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