BIKE MECHANIC/ATTENDANT -
About the role –
This role is essential in delivering exceptional customer experience by helping clients select, operate and maintain high quality electric mountain bikes. It focuses on ensuring each rider enjoys a seamless and memorable journey by providing expert guidance and briefings, performing routine maintenance and delivering outstanding service. With a passion for E-bikes and customer satisfaction, this position contributes to a welcoming and engaging environment while ensuring all bikes are safe, well maintained and perfectly suited to each customer's needs.
Your Benefits –
- Save money with subsidized furnished staff accommodation
- Staff perks - discounts on restaurants and activities
- Fantastic work culture and supportive community
- Walk to work - forget city traffic
- Enjoy living and working on the doorstep of the Great Barrier Reef
Responsibilities –
- Provide guidance on the trail network and complete inductions.
- Conduct E-bike rental bookings and customer reservations.
- Conduct briefings on equipment usage and bike usage area
- Perform routine maintenance, safety checks and repairs on E-bikes.
- Ensure bikes are in optimal condition before and after each rental.
- Assist customers with store purchases of merchandise and technical products.
- Conduct and record daily inspections and cleaning of bikes.
- Perform trail maintenance to ensure safe and enjoyable riding conditions.
- Facilitate off-road recovery of guests and equipment from trails.
- Educate customers on bike operation, safety protocols and recommended routes.
- Handle bookings, payments, cash up and customer inquiries efficiently.
- Maintain a clean, organised and professional workshop and rental environment.
Qualifications –
- Minimum of 12 months' experience in a bike workshop (Essential) (E-bike-specific training can be provided; prior exposure is advantageous).
- Passionate and knowledgeable about mountain biking, with at least three years of riding experience (Essential)
- Open / unrestricted driver's license (Essential)
- Eligible and willing to obtain QLD Restricted Driver Authority (Desirable)
- Sales experience or strong product knowledge relevant to the role (Desirable)
- Experience in the tourism industry (Desirable)
Click'Apply'to be taken to ourHamilton Island Careerspagewww.hamiltonisland.com.au/careers
Hamilton Island is much more than a great place to work – it's an amazing career opportunity.
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