About BlueFit
BlueFit is more than an aquatic and fitness facility operator - we create vibrant, welcoming spaces that inspire healthier, more active communities. With 60+ facilities nationwide, our mission is simple: to inspire community activity through quality programs, exceptional service, and industry-leading innovation.
About the Role
BlueFit are on the hunt for an energetic Customer Service Manager to lead our front-of-house team and be the face of this exciting new facility. You'll:
* Create a warm and welcoming first impression for all patrons
* Assist patrons with queries about our memberships and services
* Drive membership sales and sign-ups
* Manage reception, administration, and daily front-of-house operations
* Motivate and support your team to deliver exceptional customer experiences
* Ensure every interaction reflects BlueFit's energy, quality, and community focus
This full-time, leadership role puts you at the heart of the action, building connections and delivering the exceptional BlueFit experience every day.
What We Offer
* Competitive salary with performance incentives
* Free health club and aquatic centre membership
* Staff discounts and free on-site parking
* Professional development through discounted qualifications and courses
About You
You're a customer service champion with a talent for building rapport, solving problems, and inspiring staff to deliver their best. You're confident managing front-of-house operations, handling membership sales and admin, with a focus on customer satisfaction.
* Proven experience managing customer service teams in a fast-paced environment
* Strong leadership, communication, and problem-solving skills
* Sales and administration experience
Qualifications Required:
* VIC Working with Children Check - Employee
* First Aid (HLTAID011)
* CPR certification (HLTAID009)
Our commitment to child safety
All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people is supported across all of our facilities and services. As part of our recruitment process, all of our candidates will be appropriately screened. This will include a working with children check, reference checks and may include a police check.
Your application should address the following questions:
* Explain your knowledge and understanding of child safety and safety of those who are vulnerable.
* How would you demonstrate your commitment to child safety within this role?
Apply Now
We believe in inclusivity; therefore, we encourage people of all genders, ages, abilities, sexual orientation, and cultures including people of Aboriginal and Torres Strait Islander heritage to apply.
For information on BlueFit please visit our website