**Job Title**:Data Analyst / Processing
**Company**:Forms Express, part of Valsoft Corporation
**Location**:Geelong, Victoria, Australia (office based)
**Type**:Full-time
**Forms Express are looking for an experienced Data Analyst to join our growing team!**
**About Forms Express**:
Forms Express, part of Valsoft Corporation revolutionizes the way payment solutions are delivered. Our innovative and flexible payment options are tailored to meet the unique needs of local government billing.
**The Role**:
As a Payments and Billing System Specialist, you will play a crucial role in ensuring the smooth processing and billing operations for our diverse customer base.
**KEY RESPONSIBILITIES**
**Data Analysis and Processing**:
- Handle data processing tasks with a focus on accuracy and attention to detail.
- Work closely with customer data, ensuring its cleanliness and accuracy.
- Map data to document templates and generate document output files for various distribution channels.
**Customer Interaction**:
- Provide exceptional customer support by responding to inquiries and meeting customer deadlines.
- Collaborate with customers to understand their specific needs and ensure satisfaction.
- Deliver proofs to customers for validation before final document production.
**Problem Solving**:
- Methodically resolve data issues and contribute to broader problem-solving efforts.
- Demonstrate persistence in addressing challenges to ensure the integrity of the billing and payment processes.
**Communication Skills**:
- Possess excellent communication skills to liaise effectively with both internal teams and external customers.
- Collaborate with team members and work independently when necessary.
**Technical Skills**:
- Utilize strong database knowledge, including familiarity with SQL Server, TSQL, and PowerBI.
- Develop basic web design skills, including JavaScript, HTML, and CSS.
- Understand basic IT infrastructure to navigate and troubleshoot related issues.
**Time Management**:
- Exhibit strong time management skills to meet deadlines and handle multiple tasks efficiently.
**About You**:
- Previous experience in a similar role is preferred with a Bachelor's Degree or equivalent.
- Strong knowledge of SQL queries is essential.
- Willingness to learn and progress to more complex tasks, including basic programming coding.
- Ability to adapt to the dynamic nature of a growing company.
- Can commute to the Geelong office.
**Why Forms Express?**
- Innovative Solutions: Be part of a company that is at the forefront of flexible payment solutions, with a unique offering that sets us apart.
- Career Growth: Opportunities for advancement and professional development as we grow our market presence.
- Dynamic Environment: A fast-paced, supportive, and collaborative workplace where your contributions are valued.
- Competitive Compensation: Attractive salary with performance-based incentives.
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