Job Details
We are seeking a skilled IT Support professional to join our dynamic team in Perth, Australia.
The successful candidate will work from home two days a week and three days in our office.
About the Role
* Server troubleshooting (on-premise & cloud)
* User account and access management
* O365 and Exchange incident response and request fulfillment
* End User Compute preparation and setup
* Security incident response
* Azure and Active Directory Administration
* OneDrive and SharePoint incident response and request fulfillment
* Networking troubleshooting
* Firewall and remote access management
* Laptop/Desktop troubleshooting
* WAN/LAN troubleshooting
* Router troubleshooting
* End-User service and peripheral troubleshooting
Key Responsibilities
1. Troubleshoot server issues in on-premise and cloud environments
2. Manage user accounts and access permissions
3. Respond to O365 and Exchange incidents and fulfill requests
4. Configure and set up End User Compute solutions
5. Investigate and resolve security incidents
6. Administer Azure and Active Directory services
7. Address OneDrive and SharePoint incidents and requests
8. Detect and resolve network connectivity issues
9. Manage firewall and remote access configurations
10. Analyze laptop and desktop hardware problems
11. Solve WAN and LAN connectivity issues
12. Troubleshoot router configuration errors
13. Resolve end-user device and peripheral issues
Your Qualifications
* Ability to handle high-pressure situations effectively
* Familiarity with ticketing systems, such as ConnectWise Manage
* Excellent communication skills and attention to detail
* Strong customer service skills and ability to follow Service Management processes
* Proficiency in Windows Server suite, backup applications, and virtual environments
* Knowledge of Windows 10, laptops, desktops, and basic Wi-Fi systems
* Understanding of current technologies and trends
* Ability to work independently with minimal supervision
What We Offer
* A permanent full-time role with a flexible work arrangement
* Opportunities for professional growth and development
* A competitive salary and superannuation package